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Terms and conditions

Jan’s Professional Dry Cleaners Franchising, LLC, owners of the Jan’s Professional Dry Cleaners® brand (“Jan’s Professional Dry Cleaners”), welcomes you to its online website (including all content and functionality available through https://www.JansProfessionalDryCleaners.com/, the “Site”) or mobile application (the “App”). Jan’s Professional Dry Cleaners is delighted to provide you with access to the Site, related data, Jan’s Professional Dry Cleaners proprietary software, content, and related documentation and information through the App in connection with certain dry-cleaning and laundry delivery services provided by Jan’s Professional Dry Cleaners (collectively the “Services”). The terms “You”, “Your”, “Yours” and “User” refer to any and all users of the Site or App. 

Marketing Terms of Service

  1. LAST CHANCE: Comforters $34.99. Any size. Reg price $55. Show code 700 with order. Hurry! Expires 4/30. Reply “stop” to no longer receive messages
  2. You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to wecare@Jansprofessionaldrycleaners.com
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency may vary. For questions about your text plan or data plan, contact your wireless provider.
  6. For privacy-related inquiries, please refer to our privacy policy: Privacy Policy.

Read These Terms of Service Carefully Before Using the Site, App, or Services.

By visiting, downloading, registering for an account (“Account”) on the Site or App, accessing or using any part of the Site or the App, you expressly agree and consent to be bound by (a) the terms and conditions of this terms of service agreement (“Agreement”), and (b) Jan’s Professional Dry Cleaners privacy policy, which can be found at https://www.JansProfessionalDryCleaners.com/privacy (“Privacy Policy”). If you do not agree to the terms and conditions of this Agreement or Privacy Policy, then you don’t have Jan’s Professional Dry Cleaners’ authorization to use any of the Service and you may not access or use any portion of the Site or App. Jan’s Professional Dry Cleaners may modify this Agreement at any time, and such modification shall be effective immediately upon either posting of the modified agreement or notifying you. You agree to review this Agreement periodically to ensure that you are aware of any modifications. Your continued access or use of the Site or App shall be deemed your express and conclusive acceptance of any modified agreement.

Service Terms and Limitations

Proprietary Rights: The entire contents displayed on the Site and App (the “Content”) have copyrighted protection as a collective work under the laws of the United States, other copyright laws, and the common law. Jan’s Professional Dry Cleaners is the sole exclusive owner of the Content. There may be collective work that is the property of other entities with such collective work also being protected by copyright laws and other intellectual property laws. You are allowed to display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the Content from the different areas of the Site only for non-commercial use, unless otherwise permitted. Any redistribution, retransmission, or publication of any copyrighted material is strictly prohibited without the express written permission of the copyright owner. You may not change or delete any proprietary notices from materials downloaded from the Site or App. You agree not to use any Jan’s Professional Dry Cleaners logo or any other proprietary graphic or trademark without Jan’s Professional Dry Cleaners’ express written consent, as the name Jan’s Professional Dry Cleaners® is a registered trademark in the United States of America. As between the parties, title, ownership rights, and intellectual property rights in the Content, and any copies or portions thereof, shall remain in Jan’s Professional Dry Cleaners and/or its content providers. Trademarks, service marks, and logos contained in the Site are owned and licensed by their respective owners. Any and all rights not expressly granted herein are reserved.

Grant of Limited License: Your access to the Service is licensed and not sold. Subject to the terms of this Agreement and upon your registration for an Account, Jan’s Professional Dry Cleaners hereby grants you a revocable, non-exclusive, non-transferable account enabling you to access and use the Services, the App, and the Site. All the Content that is made available to view and/or download in connection with the Site and App is owned by and is the copyrighted work of Jan’s Professional Dry Cleaners and/or its suppliers and is licensed, not sold. You do not have the right to lend, lease, rent or sublicense the Site, the App, and/or the Content.

Use of the App:

General: In addition to the terms set forth in this Agreement, your use of the App is subject to the following additional terms (the “App Terms”):

You understand and agree that (i) your use of the App is conditioned upon your acceptance of these App Terms, (ii) the App contains copyrighted material, trade secrets, and other proprietary materials of Jan’s Professional Dry Cleaners and its licensors, and (iii) in order to protect those proprietary materials, except as expressly permitted by applicable law, neither you nor a someone acting on your behalf will:

  • Decompile, disassemble, or reverse engineer the App.
  • Modify or create derivative works of the App.
  • Use the App in any manner to provide service bureau, commercial time-sharing, or other computer services to others.
  • Transmit the App or provide its functionality, in whole or in part, over the Internet or other network (except as expressly permitted above).
  • Distribute, rent, lease, sublicense, or otherwise transfer the App.
  • Use components of the App to run applications not running on the App.

App User Agreement:

YOU HEREBY AGREE:

  • To only use the App to access and/or use the Services.
  • To not use any software or services in conjunction with the Service or authorized software which modifies or reroutes, or attempts to modify or reroute, the Service.
  • Will not authorize any party to access and/or use the Service on your behalf using any automated process such as a BOT, a spider, or periodic caching of information stored by the Service on your behalf without a separate written agreement with Jan’s Professional Dry Cleaners.
  • Will not use any software or hardware that reduces the number of Users directly accessing or using the Service (sometimes called ‘multiplexing’ or ‘pooling’ software or hardware).
  • Will not lend, lease, rent or sublicense the App.
  • To permit Jan’s Professional Dry Cleaners to send and deliver updates to you as part of your use of the App.
  • To allow the App to automatically download and install updates from time to time from Jan’s Professional Dry Cleaners which are designed to improve, enhance and further develop the App and may take the form of bug fixes, enhanced functions, new software modules, and completely new versions.

User Agreement

In order to access the Service, you will be required to register for a Jan’s Professional Dry Cleaners account (an “Account”). You may register for an Account by allowing us to access your name and other profile information (“Social Media Profile”) through existing accounts you may have on social media websites such as Facebook, Google, or other websites with your profile (“Social Media”). You may also register for an Account via the Site (accessible at www.JansProfessionalDryCleaners.com/my-account/).

YOU AGREE TO:

  • Provide true, accurate, current, and complete information about yourself when registering for an Account, including any credit card information (your “Credit Card”) as applicable.
  • Maintain and promptly update your Account to keep it true, accurate, current, and complete.
  • Review the fees (accessible at https://www.JansProfessionalDryCleaners.com/pricing, the “Fees”) to be charged for your use of the Services.
  • Authorize Jan’s Professional Dry Cleaners and its entities to charge your Credit Card for any and all Fees incurred by you for your use of the Services.

If you provide any information that is untrue, inaccurate, not current, or incomplete, or Jan’s Professional Dry Cleaners has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Jan’s Professional Dry Cleaners has the right to suspend or terminate your Account and refuse any and all current or future use of the Services (or any portion thereof).

User Representations

You represent and warrant to Jan’s Professional Dry Cleaners that you will:

  • Maintain the security of your user identification, password, and other confidential information relating to your Account.
  • Maintain the security, confidentiality, and integrity of all messages and the content that you receive, transmit through, or store on the Service.
  • Maintain all charges resulting from the use of your Account, including but not limited to, unauthorized use of your Account prior to you notifying Jan’s Professional Dry Cleaners in writing of such use and taking steps to prevent its further occurrence by changing your password.
  • Comply with the Terms set forth herein.
  • Comply with all applicable United States federal, state, municipal, or international laws, statutes, ordinances, rules, regulations, contracts, and applicable licenses regarding your use of the Services or Site.

You further represent and warrant that:

  • You are over the age of thirteen (13) and have the power, authority, or consent to enter into and perform your obligations under the Agreement.
  • All information provided by you to Jan’s Professional Dry Cleaners, including Credit Card information, is truthful, accurate, and complete.
  • You are authorized, or have the permission of the authorized signatory of the Credit Card or charge card provided to Jan’s Professional Dry Cleaners, to pay any Fees incurred from use of the Services.
  • You shall comply with all terms and conditions of this Agreement.
  • You have provided and will provide accurate and complete registration information, including, without limitation, your legal name, address, and telephone number.
  • Each time you upload Submitted Content (as defined herein) on the Site or through the Service, you own or otherwise control the rights or have the necessary consents to upload or post such Submitted Content and to enable inclusion and use of the Submitted Content in the manner contemplated by the Site.

User’s Restrictions

You are not permitted, directly or indirectly, to:

  • Engage in any acts inconsistent with the principles of copyright protection and fair use, as codified in 17 U.S.C. Sections 106-110, without obtaining the express written consent of Jan’s Professional Dry Cleaners or the copyright owner.
  • Distribute, display (except for the purposes set forth in Section 2), rent, lease, transfer, or otherwise transfer rights to, or in any way exploit, the Content or any Submitted Content, in whole or in part.
  • Remove any proprietary notices or labels on the Content or any Submitted Content.

Online Communications

  • Submitted Content: You are solely responsible for the information, and other content that you upload, publish, or display (hereinafter, “post”) on the Site or the App (collectively, the “Submitted Content”). You understand the Site and App is available to the public. Therefore, any information you consider confidential should not be posted to the Site or App. By posting Submitted Content, you agree that Jan’s Professional Dry Cleaners may reveal your identity and whatever information we know about you to any law enforcement agent or official in the event of a legal action arising from any Submitted Content posting by you.
  • Participation in Online Communications: Your participation in online communications, if any and if allowed by Jan’s Professional Dry Cleaners, occurs in real-time and is not edited, censored, or otherwise controlled by Jan’s Professional Dry Cleaners. Jan’s Professional Dry Cleaners cannot and does not screen content provided by you to the Site, the App, or through the Services. Notwithstanding the foregoing, Jan’s Professional Dry Cleaners reserves the right to monitor content on the Site and to remove content, which Jan’s Professional Dry Cleaners, in its sole discretion, determines to be harmful, offensive, or otherwise in violation of this Agreement or Jan’s Professional Dry Cleaners’ operating policies for Users.

User Warranties and Representations

You warrant, represent, and agree that you will not contribute any Submitted Content or otherwise use the Site or App in a manner that:

  • Infringes the intellectual property rights or proprietary rights, or rights of publicity or privacy, of any party.
  • Violates any law, statute, ordinance, or regulation.
  • You should know is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, fraudulent, deceptive, or misleading or otherwise objectionable.
  • Adversely affects or reflects negatively on Jan’s Professional Dry Cleaners’ goodwill, name, or reputation or causes duress, distress, or discomfort to Jan’s Professional Dry Cleaners or anyone else, or discourages any person, firm, or enterprise from using all or any portion, feature, or function of the Site or App, or from advertising, liking, or becoming a supplier to use in connection with the Site or App.
  • Sends or results in the transmission of junk email, chain letters, duplicative or unsolicited messages, or so-called “spamming.”
  • Transmits, distributes, or uploads programs or material that contain malicious code, such as viruses, timebombs, cancelbots, worms, trojan horses, spyware, or other potentially harmful programs or other material or information.
  • Falsely reports to an employee or agent of Jan’s Professional Dry Cleaners.
  • Circumvents, disables, or otherwise interferes with security-related features of the Site, the App, or its features that prevent or restrict use or copying of any content.
  • Intercepts or attempts to intercept email or other private communications not intended for you.
  • Causes the Site to be used for commercial or business purposes, including, without limitation, advertising, marketing, or offering goods or services, whether or not for financial or any other form of compensation or through linking with any other Site or web pages.

You further warrant, represent, and agree that you will not:

  • Post or transmit any message, data, image, or program that is indecent, obscene, or pornographic.
  • Use the Site to threaten, harass, stalk, abuse, or otherwise violate the legal rights (including rights of privacy and publicity) of others.
  • Delete any author attributions, legal notices, or proprietary designations or labels in a file that you upload to the Site or App.

While it is not the intent of Jan’s Professional Dry Cleaners to discourage you from reporting problems about the Services, nonetheless, Jan’s Professional Dry Cleaners reserves the right to take such action as it deems appropriate or to remove any content from the Site at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from others or authorities relating to such content or if Jan’s Professional Dry Cleaners is concerned that you may have breached the immediately preceding sentence), or for no reason at all.

  • License Grant: By posting any Submitted Content on publicly accessible locations on the Site or the App, you automatically grant (or warrant that the owner of such content has expressly granted) to Jan’s Professional Dry Cleaners a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use, copy, sublicense, reproduce, distribute, redistribute, modify, adapt, publish, edit, translate, transmit, create derivative works of, broadcast, publicly perform, or display any materials or other information (including, without limitation, ideas contained therein for new or improved products or services) you submit to public areas of the Site, alone or as part of other works in any form, media, or technology whether by any means and in any media now known or hereafter developed and to sublicense such rights through multiple tiers of sublicenses. You further acknowledge and agree that your name, likeness, or Social Media Profile may be associated with your Submitted Content and you hereby grant us a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use your name, likeness, or Social Media Profile in association with your Submitted Content.

You agree that you shall have no recourse against Jan’s Professional Dry Cleaners for any alleged or actual infringement or misappropriation of any proprietary right in your communication to us. You hereby agree to also grant each User a non-exclusive license to access your Submitted Content through the Site and/or the App, and to use, reproduce, distribute, display, and perform such Submitted Content as permitted through the functionality of the Site, the App, and under this Agreement. You further acknowledge and agree that no compensation will be paid with respect to the use of your comments, as provided herein, and that Jan’s Professional Dry Cleaners may remove any comment at any time in its sole discretion. Further, when you post any Submitted Content on the Site or the App, you authorize and direct Jan’s Professional Dry Cleaners to make such copies thereof as Jan’s Professional Dry Cleaners deems necessary to facilitate the posting and storage of such content on the Site. You may remove any Submitted Content you post from the Site and App at any time. If you choose to remove your Submitted Content, the license granted above will automatically expire, however, you acknowledge that Jan’s Professional Dry Cleaners may retain archived copies of the Submitted Content.

Operation

Jan’s Professional Dry Cleaners reserves complete and sole discretion with respect to the operation of the Site and the App. Jan’s Professional Dry Cleaners may, among other things:

  • Withdraw, suspend, or discontinue any functionality or feature of the Site and/or the App.
  • Jan’s Professional Dry Cleaners may, in its complete and sole discretion, review uploaded files, conferences, forums, and chats and authorize restrictions on access thereto. Jan’s Professional Dry Cleaners will not review the contents of email or private messages except as required or allowed by applicable law or legal process.

Content and General Disclaimers

General Disclaimer THE SITE AND THE APP ARE PROVIDED BY JAN’S PROFESSIONAL DRY CLEANERS ON AN “AS IS” BASIS. JAN’S PROFESSIONAL DRY CLEANERS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE APP, OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE OR THE APP. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JAN’S PROFESSIONAL DRY CLEANERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND WARRANTIES THAT PROVIDE ACCESS TO OR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THESE TERMS. JAN’S PROFESSIONAL DRY CLEANERS CANNOT AND DOES NOT WARRANT AGAINST HUMAN AND MACHINE ERRORS, OMISSIONS, DELAYS, INTERRUPTIONS, OR LOSSES, INCLUDING LOSS OF DATA. JAN’S PROFESSIONAL DRY CLEANERS CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT FILES AVAILABLE FOR DOWNLOADING FROM THE SITE OR THE APP WILL BE FREE OF INFECTION BY VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. JAN’S PROFESSIONAL DRY CLEANERS DOES NOT WARRANT OR GUARANTEE THAT THE FUNCTIONS OR SERVICE ACCESSED THROUGH THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE OR APP WILL BE CORRECTED. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THESE TERMS. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. JAN’S PROFESSIONAL DRY CLEANERS MAY CHANGE THE SERVICE OR THE FEATURES IN ANY WAY, AT ANY TIME, AND FOR ANY REASON. ALTHOUGH JAN’S PROFESSIONAL DRY CLEANERS HAS ATTEMPTED TO PROVIDE ACCURATE INFORMATION ON THE SITE AND APP, JAN’S PROFESSIONAL DRY CLEANERS ASSUMES NO RESPONSIBILITY FOR THE ACCURACY OR COMPLETENESS OF THE INFORMATION.

Informational Purposes Only Any opinions expressed on the Site or the App are the personal opinions of the original author and not Jan’s Professional Dry Cleaners, even though Jan’s Professional Dry Cleaners may employ the original author. The Content is provided for informational and entertainment purposes only and is not an endorsement, guarantee, warranty, or representation by Jan’s Professional Dry Cleaners or any other party. Jan’s Professional Dry Cleaners does not assume any responsibility or liability for any Submitted Content, blogs, opinions, or other commentary posted on the Site, the App, or any other website linked to the Site or App and makes no express or implied warranty or guarantee about the accuracy, copyright compliance, legality, or any other aspect of the Content.

Links to Other Sites The Site and App may contain links to other websites. You agree that access to any other Internet website linked to the Site is done at your own risk and Jan’s Professional Dry Cleaners is not responsible for the accuracy, availability, or reliability of any information, goods, data, opinions, advice, or statements made available on these other websites. You understand these links may unintentionally lead to websites containing information that you or others may find inappropriate or offensive. These links are not under the control of Jan’s Professional Dry Cleaners and as such, you agree that Jan’s Professional Dry Cleaners is not liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such other websites. These links are provided by Jan’s Professional Dry Cleaners merely for convenience and the inclusion of these links does not imply an endorsement or recommendation by Jan’s Professional Dry Cleaners. You agree that Jan’s Professional Dry Cleaners is not responsible for any form of transmission received from any link, nor is Jan’s Professional Dry Cleaners responsible if any of these links are not working appropriately. It is your responsibility when viewing to abide by any privacy statements and terms of use posted in connection with these links.

Indemnification

You agree to indemnify, defend, and hold harmless Jan’s Professional Dry Cleaners, its officers, directors, employees, agents, information providers, and suppliers from and against all losses, expenses, damages, and costs (including reasonable attorney’s fees and expenses), resulting from any violation of this Agreement, breach of your representations contained herein, or any activity related to your Account (including infringement of intellectual property rights or negligent or wrongful conduct) by you or any other person accessing the Site or the App using your Account.

Waiver and Release

You agree that neither Jan’s Professional Dry Cleaners nor its officers, directors, employees, agents, licensors, or suppliers shall have any liability to you under any theory of liability or indemnity in connection with your use of the Site, the App, the Service, or the Content. You specifically acknowledge that Jan’s Professional Dry Cleaners shall not be liable for Submitted Content or the defamatory, offensive, or illegal conduct of any other party and that the risk of harm or damage from the foregoing rests entirely with you. You hereby release and forever waive any and all claims you may have against Jan’s Professional Dry Cleaners, its officers, directors, employees, agents, licensors, or suppliers (including but not limited to claims based upon the negligence of Jan’s Professional Dry Cleaners, its officers, directors, employees, agents, licensors, or suppliers) for losses or damages you sustain in connection with your use of the Site, the App, the Service, or the Content.

Liability Limitation

Notwithstanding the foregoing paragraphs, Jan’s Professional Dry Cleaners will not be liable under any theory of law or equity, for any indirect, incidental, punitive, or consequential damages, including, but not limited to, loss of profits, business interruption, loss of information or data, or costs of replacement goods, arising out of the use or inability to use the Site, the App, or resulting from use of or reliance on the information presented, even if Jan’s Professional Dry Cleaners may have been advised of the possibility of such damages. The Site and the App are controlled and offered by Jan’s Professional Dry Cleaners from its facilities in the United States of America. Jan’s Professional Dry Cleaners makes no representations that the Site is appropriate or available for use in other locations. Those who access or use the Site or App from other jurisdictions do so at their own volition and are responsible for compliance with local law.

Copyright or Intellectual Property Infringement Notification

Jan’s Professional Dry Cleaners respects the intellectual property rights of others. You can notify Jan’s Professional Dry Cleaners of possible copyright infringement, and Jan’s Professional Dry Cleaners will review all claims of copyright infringement received and remove content deemed to have been posted or distributed in violation of any such laws. To make a claim, please provide the following:

  • A physical or an electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed.
  • A description of the copyrighted work or other intellectual property that you claim has been infringed.
  • A description of where the material that you claim is infringing is located on the Site reasonably sufficient to permit Jan’s Professional Dry Cleaners to locate the material.
  • Your contact information, including your address, telephone number, and email.
  • A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement by you that the above information in your notice is accurate and that you, made under penalty of perjury, are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

Contact the Agent

Claims can be directed to us by email at wecare@jansprofessionaldrycleaners.com; by telephone at 866-473-0798; or by mail to Jan’s Professional Dry Cleaners, 2587 Fairview Avenue North, Roseville, MN 55113, USA.

Term and Termination

Either you or Jan’s Professional Dry Cleaners may terminate this Agreement at any time and for any reason. In addition, this Agreement will terminate immediately, without notice, if you fail to comply with the terms of this Agreement. Jan’s Professional Dry Cleaners also reserves the right to terminate or suspend your Account and access to the Site and Services without prior notice. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any other person, even if you may be acting on behalf of the person. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive remedies.

Both you and Jan’s Professional Dry Cleaners expressly agree that the provisions of the following sections shall survive any termination of this Agreement: Proprietary Rights, Use of the App, User Agreement, User Representations, Online Communications, Content and General Disclaimers, Indemnification, Waiver and Release, Limitation of Liabilities, Term and Termination, Privacy Rights, and Miscellaneous section.

California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing.

Privacy Rights

Jan’s Professional Dry Cleaners is firmly committed to protecting your privacy, the privacy of Users, and the information that Jan’s Professional Dry Cleaners gathers. In registering for the Services, you represent and agree that you will not use the Services to track or collect personally identifiable information of Users. For Jan’s Professional Dry Cleaners’ policy on privacy, please visit and review Jan’s Professional Dry Cleaners’ Privacy Policy at Privacy Policy.

Controls

You shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and not to export, or allow the export or re-export of Material in violation of any such restrictions, laws, or regulations. By downloading or using the Material, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any restricted country or on any such list.

Storage Items

Due to space constraints, we ask that customers pick up their items within 30 days of drop-off. In the event that the customer is unable to pick up the order within 30 days, we will charge a monthly storage fee every month until the items are collected by the customer. If the customer has not responded to requests for pickup after 6 months, the items will be donated.

Damaged Items

Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding, or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. Any damaged items must be reported to wecare@jansprofessionaldrycleaners.com and inspected by Jan’s Professional Dry Cleaners within twenty-four (24) hours through digital photos or in-person. After 24 hours, you are not able to report or file a claim. The item may be tested at the Dry Cleaning and Laundry Institute Garment Analysis Lab to determine the party responsible for the damage.

Lost Items

Any lost item must be reported within twenty-four (24) hours of the garment delivery in Minnesota by email to wecare@jansprofessionaldrycleaners.com in California to jansprofessionaldrycleaners@jansprofessionaldrycleaners.com. All claims are reviewed on a case-by-case basis. In the rare event that a customer’s garment is determined to be missing, Jan’s Professional Dry Cleaners will initiate a comprehensive and accountable two-week-long search for the item. When the customer’s garment is found, Jan’s Professional Dry Cleaners will either deliver it to the customer’s Jan’s Professional Dry Cleaners store on the next-scheduled delivery van (if a store customer) or deliver it to the customer on their next scheduled pickup/delivery day (if a route customer). Items are considered lost fourteen (14) days after the initial claim has been made. Jan’s Professional Dry Cleaners is not held accountable for any lost items. Jan’s Professional Dry Cleaners shall not take responsibility for any loose items lost when submitted in a Jan’s Professional Dry Cleaners bag, such as watches, jewelry, or cufflinks.

Garment Reimbursement

In the rare event that a garment is not found or incurs irreparable damage as a result of an error by Jan’s Professional Dry Cleaners, Jan’s Professional Dry Cleaners will initiate a reimbursement process with the customer. Jan’s Professional Dry Cleaners will reimburse the customer in store credit up to the value of the item(s) as determined by the Federal Trade Commission’s Fair Claims Guide, not to exceed $50 for Wash & Fold orders, twenty (20) times the charge for cleaning of laundered shirts, five (5) times the charge for cleaning household and wedding items, and ten (10) times the charge for cleaning of all other items regardless of brand, price, or condition of the garment. Credit will be valid for up to 12 months after the incident. Jan’s Professional Dry Cleaners will also issue credit to the customer for the original cost of the garment’s cleaning. For additional coverage, you may purchase additional insurance, but the request must be made at drop-off. To consider a claim, Jan’s Professional Dry Cleaners stipulates that customers inform us within the twenty-four (24) hours of the garment’s delivery/pickup date. Reported items after the 24-hour period will no longer be considered. As part of the reimbursement agreement, Jan’s Professional Dry Cleaners retains ownership of damaged garments and (if found) lost garments.

Manufacturer Error

According to the U.S. Federal Trade Commission’s Care Labeling Law, manufacturers are required to apply accurate care instructions on every garment produced. In instances where a garment is damaged as a result of inaccurate care labeling, the manufacturer is held responsible. To assist you in obtaining compensation from the manufacturer, Jan’s Professional Dry Cleaners will issue a letter summarizing the manufacturer’s error and responsibilities under law and place a $25 dollar cash credit on your account for the inconvenience.

Delivery Responsibility and Minimum Order Fees

We hope to provide a convenient service to all our customers and can leave orders outside residences or with a doorman. When one of our valets picks up a bag, we will note that your bag has been picked up. We cannot accept responsibility for any items prior to pickup if they are left on your doorstep or at the front desk of a building. Once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after delivery by Jan’s Professional Dry Cleaners. In certain locations, to compensate for transportation costs, Jan’s Professional Dry Cleaners may charge a minimum order fee for orders of below $30.

Barcodes Affixed to Garments

Jan’s Professional Dry Cleaners’ state-of-the-art garment management system uses tiny barcodes, roughly the size of a Tic Tac®, to monitor your garment throughout each step of the cleaning process. The use of barcodes helps Jan’s Professional Dry Cleaners provide a top-notch cleaning service and minimize human error. Placing tiny barcodes on garments results in no more tags to rip off or holes pinned in your garment. In choosing Jan’s Professional Dry Cleaners to clean your garment, you expressly agree to Jan’s Professional Dry Cleaners placing barcodes on your garment. Jan’s Professional Dry Cleaners affixes a barcode to your garment, which is scanned into our garment care system. Jan’s Professional Dry Cleaners professionals utilize the barcodes to keep track of all your garments, including any special requests or instructions that you provided. The coding system provides a description of your garment and its location within our facility. The barcodes provide Jan’s Professional Dry Cleaners with greater tracking and accountability, thus enhancing performance. In choosing Jan’s Professional Dry Cleaners to clean your garment, you agree that barcodes affixed to garments do not render such garment destroyed or damaged. IN NO EVENT SHALL JAN’S PROFESSIONAL DRY CLEANERS BE LIABLE TO THE CUSTOMER FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF OR RELATING TO JAN’S PROFESSIONAL DRY CLEANERS AFFIXING OR PLACING BARCODES ON GARMENTS. THE CUSTOMER EXPRESSLY DISCLAIMS AND WAIVES THE RIGHT TO ANY ADDITIONAL DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER KIND OF LEGAL OR EQUITABLE DAMAGES, IN EITHER TORT OR CONTRACT, FROM JAN’S PROFESSIONAL DRY CLEANERS BARCODES ON GARMENTS; AND YOU EXPRESSLY AGREE TO HOLD JAN’S PROFESSIONAL DRY CLEANERS HARMLESS FOR PLACING BARCODES ON GARMENTS.

Sales Tags

To avoid damage, we will not clean garments with sales tags on them as the tags may bleed or melt and cause damage to the garment. Any tags left on the garment will be removed prior to cleaning.

Miscellaneous

Governing Law

This Agreement shall be governed by and construed in accordance with the applicable laws of the State or Country where the garment was processed. You agree that any legal action or proceeding between Jan’s Professional Dry Cleaners and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in the State or the Country where such garment was processed. Any cause of action or claim you may have with respect to Jan’s Professional Dry Cleaners must be commenced within one (1) year after the claim or cause of action arises. Jan’s Professional Dry Cleaners failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.

Dispute Resolution

Informal Negotiations: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration: If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. You understand that without this provision, you would have the right to sue in court and have a jury trial. The arbitration shall be commenced and conducted under the Arbitration Rules of the United States. The arbitration may be conducted in person, through the submission of documents, by phone, or online by a single arbitrator appointed in accordance with the then-current rules. The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration: The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable, and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Waiver; No Waiver

No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision, or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision, or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver.

Complete Agreement

This Agreement constitutes the complete and exclusive statement of the agreement between the parties with respect to the Service and supersedes any and all prior or contemporaneous communications, representations, statements, and understandings, whether oral or written, between the parties concerning the Service.

Attorney’s Fees

If any action in law or in equity is necessary to enforce the terms of this Agreement, the prevailing party will be entitled to reasonable fees of attorneys, accountants, and other professionals, and costs and expenses in addition to any other relief to which such prevailing party may be entitled.

Severability

The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions hereof.

Notice

Jan’s Professional Dry Cleaners may deliver notice to you under this Agreement by means of electronic mail, a general notice on the Site or the App, or by written communication delivered by first-class U.S. mail to your address on record in the Account. You may give notice to Jan’s Professional Dry Cleaners at any time via electronic mail to the Site at the following email address: wecare@jansprofessionaldrycleaners.com.