Reliable

• On time (15 minutes early) with a smile on your face
• Stable
• Consistent
• Lead By Example

Team Oriented

• Help others with their tasks when your tasks are done
• Everyone leaves together (no one left behind)
• Do what you say and say what you do
• Get along with everyone

Self Starter

• Organized and can prioritize what needs to be done
• Stay busy and on task with little direction
• Recognize issues and work to solve or bring to the attention of their team leader

Honest

• Own your mistakes
• Do the right thing (no cheating, lying, or stealing time, money, or product)
• Do what is in the best interest of the business

Pays Attention to Detail

• Finish what you start
• Continual customer & price list database management
• Eye for detail when detailing (repairs, defective items, stains, and items in pocket)
• Accuracy in inspection of clothes and ensure every item ends up in the right place and accounted for

Puts Customers First

• Answer the phone professionally and if you don't have the answer, seek it out for the customer and follow up
• Greet the customer upon the entry (learn names and get the pick up items ready when you see them)
• Work to get a quick resolution with the customer's best interest in mind when it comes to customer complaints
• Communicate with customers in their preferred mode of contact